Human Resources Management Articles on a variety of HR topics, Diversity and inclusion, leadership and more, offered by the Red Shoe Movement

Want to Develop Effective Female Leaders? Turn on the Executive Leadership Switch

Qualities of successful female leaders

Whenever the question comes up of what are the most common qualities of a leader research seems to agree with one particular trait: Internal locus of control. In other words, most successful female leaders share the notion that they can exert control over their circumstances rather than being controlled by them. Much like their male counterparts, these female leaders feel they can make decisions to affect their environment and change what they don’t like in order to move forward with their vision.

The most common qualities of a leader research seems to agree with one particular trait: Internal locus of control

The most common qualities of a leader research seems to agree with one particular trait: Internal locus of control

To me, that sense of internal control goes hand in hand with trusting yourself instead of relying on others to make decisions for you.  Unfortunately, many women were raised to rely on others rather than trusting themselves. Let me explain.

Turning on the Executive Leadership Switch

Children naturally place all their trust in their parents to make decisions.  But as children grow up and become adults, that trust should be transferred internally so they can make their own decisions that align with what’s best for them.  Many women never develop that sense of self trust to make decisions, most likely because they have traditionally moved from their parents’ home to a husband’s or partner’s home without developing the independence to trust themselves. They keep on seeking permission or approval from someone else before they make up their minds.  So it seems that, although women may become independent from their parents as they move away, they frequently may not become completely autonomous. They may not be exercising their decision-making skills as much as needed in order to graduate to executive leadership positions at work.

There are probably more, but I remember very clearly two occasions when I transferred the responsibility for making a decision to someone else.  First, when I was trying to get divorced and kept hoping that my husband would give me permission to do it. It took me several years to recognize that he didn’t agree with me, and he would never make that decision for me. It was I who needed to make the decision, take the risk, and face the consequences.

The second was when I was about to publish the Spanish edition of my latest book Find Your Inner Red Shoes, and my publisher sent me a series of unappealing cover options. I kept asking for something more powerful, more in line with the topic of the book, and hoping that he would decide on a cover that I could live with. My agent (another man) even warned me that were I to suggest exactly what the cover should look like I would carry the responsibility if the book didn’t sell well.

And here’s where we reach the crux of the problem. When you make decisions, you have to face the consequences of the decisions you make. That’s exactly what executive leadership is all about. Unfortunately, many women have not shaken off their childhood fear of these consequences. But as long as women seek permission from others who they trust more than themselves, as long as they expect others to make the decisions for them, they will continue to live in the past. They will continue to be dragged down by old mandates that subconsciously interfere with their career growth.

How to Turn Your Managers into Female Leaders?

By helping women locate and turn on their executive leadership switch you can shine a light on the path away from the past and into the future. It’s about making visible what’s under the surface by naming it and openly discussing the effect that not trusting yourself to know what’s best for you will have on your career.

Find out how to turn your managers into female leaders

Find out how to turn your managers into female leaders

A great way to elicit internal trust is to celebrate autonomous decision making in your employees. By resisting punishment of calculated risk-taking, you can send a strong message that this kind of behavior is welcome. Invite your female managers and high potentials to embrace their autonomy and feel comfortable with making their own decisions without having to check with their supervisors every step of the way. Encourage them to trust themselves to know what’s best for their teams and for your business, and you’ll see how fast a new group of female leaders emerges from the shadows of fear.


Managing Generation Y in the Workplace: How Can Managers Motivate Their Employees?

The secrets to managing Gen Y in the workplace

The secrets to managing Gen Y in the workplace

When it comes to managing Generation Y in the Workplace (Millennials), one of the most frequently asked questions is: How can managers motivate their employees? —These young, hyper-connected, multi-screened, don’t-want-to-pay-my-dues employees who share the workspace (when they agree to come to the office) with older generations.

Funny enough I don’t seem to have a problem with this idiosyncratic lot. They are smart, exciting, have an unprecedented ability to learn new things fast, to be in touch with what’s going on in the world, and a passion for making an impact in society. And their connectivity doesn’t only mean their smart phones are an extension of their arms, it also means they are global citizens who don’t see race, ethnicity, sexual orientation or even geography the same way their parents do. They have a deeper sense of how connected all humanity is, how one’s actions have an effect in someone else’s life, even when that someone lives thousands of miles away.

The 6 Secrets to Managing Generation Y in the Workplace

There are six secrets to effectively managing Generation Y in the workplace:

  1. Leverage all they have to offer and allow them to impact you and the way you work rather than trying to push them to conform to what the workplace looked like when they entered it.
  2. Learn from them as much as you want them to learn from you.
  3. Give them their own project with specific guidelines on outcomes and deadlines and then give them as much freedom to manage the project as possible. Have checkpoints to make sure they are on task but avoid being the helicopter parent they grew up with.
  4. Invite them to offer their own ideas on how things can be done differently to obtain better results, and then implement as many of their ideas as feasible.
  5. Provide as much work flexibility as possible. If there’s no compelling argument to have them physically in the office 9:00-5:00 PM, let them work from wherever they want.
  6. Treat them with the respect they expect and deserve.
Generation Y in the workforce

4 Key strategies to Engage Generation Y in the workforce

How can managers motivate their employees and strategies that work

But we all know that managing Generation Y in the workplace is only part of the deal. What’s more challenging is to motivate these employees, to engage them with your company in such a powerful way that they don’t feel the need to jump to your competition. It’s been said that loyalty is not one of this generation’s strong suits but I disagree. Here are a four key strategies that have worked wonders for me.

  1. Find out what their personal and their professional goals are and make sure to align them with the projects you assign to them. It is in this alignment that you’ll tap into their passion and their loyalty for the work they do and by extension, to you.
  2. Offer public recognition for their contributions and whenever possible, offer additional awards such as certificates, special opportunities, etc. as part of such recognition.
  3. Provide plum opportunities or assignments to those in your team who excel at what they do. It could be to meet executives in the organization that can function as career sponsors, or attendance to conferences your employees are particularly interested in (even when they don’t relate to the work they do for you.)
  4. Support the causes that are important to them. This is a generation that is involved in many causes outside work. Find a way to tap into that involvement by either providing financial support, time off to attend to activities related to that cause, or even having your company partner with some of the organizations your employees value most.

The best part about working with Millennials is that they are hard working, creative and passionate people. When you start implementing these very simple strategies suddenly managing Generation Y in the workplace becomes the most rewarding part of your day. Suddenly you realize that you have been looking at this group the wrong way and that they are your most loyal employees, your best brand Ambassadors who will promote your company without you even asking.

Managing a Culturally Diverse Workforce

Managing a Culturally Diverse Workforce

Managing a Culturally Diverse Workforce

Benefits of a Diverse Workplace

The evidence is all around us: The U.S. has become a multicultural society (35% of the population is now non-white), making it imperative to succeed at managing a culturally diverse workforce. Perhaps this is not news for you and you are already implementing a well-thought out diversity and inclusion (D&I) strategy. Or perhaps you still need to be sold on the benefits of a diverse workforce.  Wherever you are in your journey, it’s helpful to recognize that, although managing a culturally diverse workforce may present challenges, it offers you a great opportunity to impact your bottom line.

Efforts at creating and managing a culturally diverse workforce

Despite decades of effort to create an inclusive culture in corporations across the U.S., most experts agree that not enough progress has been made in moving diverse talent up the ranks. In too many cases the Affinity Groups, Employee Resource Groups (ERG), and Diversity Councils (whose goals include providing a voice to members of different minorities, recruiting and developing diverse talent,  and offering business strategies focused on specific markets) play against their intended objectives. Rather than offering diverse talent the opportunity to shine through innovative ideas that can then be implemented company-wide, these groups frequently contribute to keeping people and projects in silos.

Benefits of Culturally Diverse Workplace

Find ways for people from different teams, businesses, and backgrounds to interact

Two Key Benefits of a diverse workplace

If you really want to capitalize on the benefits of a diverse workplace, a more effective approach is to leverage the differences – the varying viewpoints, backgrounds, and experiences – of your employees and to find ways for different groups to interact with each other. For that to happen, the focus needs to be on:

1)   Finding ways for people from different teams, businesses, and backgrounds to interact. Whether you do it through physical arrangement of workspace, the way in which projects are structured, frequent job rotation, or another strategy, the idea is to offer multiple opportunities each day for people to collaborate with others who don’t look or think like they do.  Only by being exposed to a diversity of thought patterns, worldviews, problem-solving strategies, values, and behaviors do people become familiar with different upbringings, different cultures, and different ways of doing things.

2)   The unique traits that every individual brings to the table rather than pushing for everyone to quietly adapt to the system already in place. When you encourage people to bring their whole selves to work, rather than leave part of themselves at the door, they bring their passions and interests along. And it is by tapping into your employees’ passions and interests that you can connect them with projects that are a better fit. It is by accepting each person wholeheartedly that you will fully empower them and engage them with your company’s goals. That’s what makes for the most loyal employees.

If familiarity with someone leads to a feeling of comfort, and feeling comfortable with others leads to trust, the best way to reap the benefits of a diverse workforce is by helping people to get to know each other rather than keeping groups apart. It’s by appreciating that individual differences enrich the work environment and contribute to your company’s success.

Corporate Leadership Development programs: What Works

Corporate Leadership Development

Corporate Leadership Development

A recent global survey about corporate leadership development programs [1] reports a shift in the best corporate leadership development approaches revealing that the current trend is towards customization and personalization. In the world of customizing cars, sneakers, and ring tones people expect to have their jobs designed to fit their career goals. Which, in other words, means that one size fits one.

Needless to say, the benefits of a successfully implemented corporate leadership development program are numerous. Just to name a few:

  • Attraction and retention of talent
  • Increased productivity and profitability
  • Increased organizational agility
  • Improved management communication and alignment

This study revealed that 53% of the leaders around the world are struggling with accelerating leadership development, 43% with retention of top talent and 36% with engaging and motivating top talent.

Corporate Leadership Development: What are successful companies doing?

The top three strategies respondents are using to address corporate leadership development are:

  • Growing talent internally by identifying high performing leaders (78%)
  • Providing experiential learning opportunities (action learning) (62%)
  • Providing coaching, mentoring, job shadowing and rotational programs (55%)

Great benefits of Action Learning

Lately, I had the chance to see first hand how effective the action learning approach can be. As part of the Red Shoe Movement we have an Ambassador School (an offsite action learning program) where a group of volunteer high potential young women get together to prepare a Signature Event.

During this time, the group meets biweekly to decide every detail of the event and receive hands-on training on: event planning and execution, logistics, communication style, group facilitation, negotiation, and professional appearance. They become each other’s best supporters and cheerleaders, a tight group of women who grow into their own style of leadership. Each one gets multiple opportunities to sharpen their leadership skills by being put in charge of various parts of the process.

One Size Fits One

What are Successful Companies Doing?

As a result, every one of the women experienced unprecedented engagement in their jobs and careers: From promotions, to changes in career tracks, to heightened participation in issues affecting their organization’s bottom line, and so on.

Our first group of Ambassadors, not only executed a flawless event at The New York Times (where 230 professional women got together to discuss topics of their interest,) but they decided to stay involved and move on to the next level of responsibility. Each one of the original Ambassadors is now leading her own Signature Event and coaching their own teams of Ambassadors who just came onboard.

The greater passion they show for their 9:00-5:00 jobs and the heightened sense of career ownership is a function of:

  • Having had a chance to discover what is important to them
  • Having been given the opportunity to take risks in a safe environment
  • Having been part of a group of supportive women who encouraged them to share and try new ideas
  • Having received positive validation and recognition for their contributions

Whether onsite or off-site, action programs can be what you need to set your female employees on fire. You should try this at home. The effects will surprise you!


[1] Strategic Leadership Development-Global Trends and Approaches, June 2013, by Right Management and The Conference Board. (The sample included 654 respondents, a comprehensive literature review and case studies based on interviews with senior leadership development professionals.)


Elizabeth Nieto, Chief Diversity and Inclusion Officer, MetLife

Elizabeth Nieto, Chief Diversity and Inclusion Officer, MetLifeA trailblazer for corporate women, Elizabeth Nieto has always been very supportive of diversity and inclusion in the workplace even before she worked in this space. She was one of the founders of Citigroup’s Hispanic Network and the Corporate Center Women’s Organization. In 2013 she received the Women and Society Award by the Cervantes Institute and LULAC.

Elizabeth assumed the role of Global Chief Diversity and Inclusion Officer at MetLife in June 2012. She is currently working with MetLife’s CEO and senior management team in the development and implementation of a global diversity and inclusion strategy for the 66,000 employees globally.

Born and raised in Argentina, Elizabeth Nieto, Global Chief Diversity and Inclusion Officer at MetLife, earned her Master’s degree in Educational Sciences from the University of Buenos Aires. In her first assignment, she worked as a change management consultant which then led to a successful 20- year career at Citigroup in Human Resources. Since then she has worked in the United States, Europe, Latin America, and Asia.

What are some of the major changes you’ve seen in the last twenty years around opportunities for women advancement?

While I think a lot has changed for women (access to highest level of education, the c-suite and government posts) I still believe we have a lot of work to do. Women are still lagging in most senior levels in organizations particularly in some industries, therefore  the private sector has to continue to have a focus on the attraction and development of women.

As a professional woman, what are some of the biggest challenges you face in your job and how do you manage to overcome them?

Getting buy-in…from men and women! Some women could be very cynical given that they believe that we have been at this work for some time. Many times we take two steps forward and three steps back. In many organizations, the progress hasn’t been always sustained. To ensure that the strategy being put in place is sustainable we need to embed the diversity and inclusion practices in the manager’s daily activities. Many men see and understand the importance of providing opportunities for women, and there are still some men who see it as a potential loss for them. More leaders need to be educated to see the benefits to an organization and society of more women contributing.

Elizabeth Nieto - diversity and inclusion quotesWhat do you find the most satisfying part of your work?

Working with people, seeing them grow, fostering inclusive environments and facilitating equal access to developmental opportunities. It’s in my DNA to always be on the lookout for better opportunities to help level the playing field for talent of all ages, genders and abilities.

What advice do you have for other women who have unusual (or challenging) career goals?

Form your own board of directors.  Don’t take things personally and be resilient.  Keep your eye on the big picture and choose your battles.

Give us an example of how you’re currently helping other women advance professionally or fulfill their career goals?

The attraction, development and retention of women globally is a critical success factor for MetLife.  A Global Women’s Initiative (GWI) was recently launched to increase our ongoing focus on developing and implementing targeted programs and activities to increase the representation of women in leadership roles globally.

Could you mention one or more women who have helped you get to where you are now?

Ana Duarte McCarthy (Chief Diversity Officer, Citi), Pat David (Chief Diversity Officer, JPMorgan) Meg Rich (retired, head of HR, Citi – O&T) and there were also many men that supported me through my career – including my husband who shares half of the home and family responsibilities with me.


[box type=”info” style=”rounded”]

If you would like to carry on Elizabeth’s message of diversity and inclusion in the workplace,
you can purchase her Red Shoe Movement’s uniquely designed Elizabeth bracelet.